Frequently Asked Questions
Discover everything you need to know about our luxury fragrance collection and shopping experience.
Are your fragrances authentic and original?
Yes, every fragrance sold on our platform is 100% authentic, sourced directly from the House of Creed or authorized distributors. Each bottle features a unique batch code for quality assurance.
What is the best way to store my Creed perfume?
To preserve the integrity of the natural ingredients, store your bottle in a cool, dark place away from direct sunlight and humidity. Avoid keeping fragrances in bathrooms to prevent temperature fluctuations.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Due to the alcohol content in fragrances, all orders must be shipped via ground transportation according to safety regulations.
What is your return policy for opened fragrances?
To ensure hygiene and quality standards, we only accept returns on unopened and sealed products within 30 days of purchase. We recommend purchasing a sample set before committing to a full-sized bottle.
Do you offer international shipping?
Currently, we ship to a select range of international destinations. Please note that international orders may be subject to customs duties and longer transit times depending on the destination country.
Why do some batches of the same scent smell slightly different?
Creed uses a high percentage of natural ingredients. Just as wine vintages vary, slight variations in harvests can result in subtle differences between batches, which is a hallmark of artisanal perfumery.